Public Sector ICT Beyond Digital

from digital dead-end to citizen-centric communities

The current digital strategy for public services is heading towards a dead-end, but there is an effective, long-term alternative. It is based on the fundamental transformation of public service computing.

Public service applications were originally designed to manage data within organisations. In contrast, over the past 20 years, several community applications have been developed elsewhere. These include eBay, Airbnb and Uber.

The fundamental transformation is to replace today's myriad, disparate organisation-based applications with a small number of public service community applications, e.g. healthcare and education. The major benefits over today's digital strategy include the elimination of the legacy burden, the removal of the dependency on Systems Integrators, being designed around the citizen, a dramatic reduction in IT costs and being more effective for the deployment of the Internet of Things (IoT) and AI.

The transformation starts with the collaborative co-design of new citizen-centric processes and requires rigorous software engineering. Automated build also eliminates today's reported skills shortage.

The adoption of this alternative strategy is essential for the full potential of today's ubiquitous, real-time, global computing network to be realised.